IT support at a fixed monthly price
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Plannable IT support for small businesses without their own IT department – personally, transparently and by clear agreement.
A permanent contact for your everyday IT
RotaHale supports small businesses with typical IT topics – by remote maintenance or by appointment on site. Inquiries can be submitted at any time; processing takes place within the individually agreed service hours.
Scheduled maintenance and installation work may also be done outside of your regular business hours, by appointment.
Jobs
Windows PCs, notebooks, software, user profiles and typical workplace problems.
Microsoft 365
Outlook, email, Microsoft 365, MFA and minor administrative tasks.
Network
WLAN, router, network connections, printer and scanner.
Data protection
Support for backup solutions, data backup strategy and recovery.
Changes in staff
Prepare new workplaces and set up or remove user access.
IT consultancy services
Help with devices, licenses, minor modernizations and suitable IT solutions.
Monthly care packages
The packages serve as a clear guideline. Before the start of the contract, a joint examination is carried out to determine which model fits the existing IT environment.
No risk: The support plan can be cancelled monthly. This keeps you flexible and lets you adapt our cooperation to your current needs at any time.
Base – €89/month
Up to 3 users
30 minutes of remote support per month
Windows and Workplace Support
Email / Microsoft 365 Help
WLAN & Printer Support
General IT consultancy services
Business – 169 €/month
Up to 7 users
90 minutes of remote support per month
Services from the basic package
Regular short IT-check
Priority processing subject to availability
Assistance in the change of staff
Business Plus – €289/month
Up to 12 users
3 hours of remote support per month
Services from the Business Package
Regular IT-Check
Highest priority within the agreed service hours
Extended ongoing IT support
Additional services from € 79/hour. On-site bets and travel will be agreed and charged separately, and unused inclusive time will expire at the end of the month and will not be accumulated.
All prices are final prices. § 19 UStG does not show sales tax.
This is how the care works
First understand the IT environment, then set the appropriate scope.
Initial consultation
Briefly clarify the number of employees, jobs, systems and desired support.
Initial IT check
Classify the existing environment and determine the appropriate package.
Agreement
Describe the scope of services, service times, on-site regulation and contract details.
Ongoing assistance
Requests are processed within the agreed service hours.
Plannable support instead of 24/7 readiness
RotaHale does not offer a 24/7 emergency service, and support and on-site appointments are made within the individually agreed service hours.
Don’t know which package fits?
In a short initial discussion, we clarify the number of workplaces, existing systems and the desired scope of care.