Safe help via the Internet

Start remote maintenance

Download RustDesk directly for Windows, macOS or Android. The app is available in the App Store for iPhone and iPad, but the iOS device itself cannot be remotely controlled by support. You remain in control at all times.

Laptop with digital protection symbol for secure data transmission

RustDesk for your device

Choose your device. Windows and Android downloads start directly; on Mac you select the matching processor type once.

All downloads lead only to official RustDesk or Apple sources. A connection starts only with your explicit consent.

iPhone & iPad

The app can control other computers. The iPhone or iPad itself cannot be viewed or remotely controlled by support through RustDesk.

Download in the App Store

Installation help

If the download, installation or a permission does not work, I will guide you step by step.

Ask for help via WhatsApp

Quick installation and permission guide

Open only the section for your device.

Install on Windows
  1. Open the downloaded EXE file.
  2. Start RustDesk and confirm the security prompt.
  3. Share the ID and one-time password only after agreeing to support.
Install on Mac
  1. Open the correct DMG file and drag RustDesk to Applications.
  2. Allow Screen Recording and Accessibility in System Settings.
  3. Open RustDesk again and share the ID and one-time password.
Install on Android
  1. Open the APK and allow installation from the browser if Android asks.
  2. Start RustDesk and allow screen capture and input control.
  3. Share the ID and one-time password; you can end every session immediately.
iPhone and iPad
  1. The App Store app lets an iPhone or iPad connect to a computer.
  2. Support cannot view or control an iPhone or iPad through RustDesk.
  3. For help on an iPhone or iPad, please use WhatsApp or telephone.

When is remote maintenance useful?

If the computer still starts and the Internet works, much can be done without a drive.

Windows problems

Settings, updates, programs, browsers, email and many everyday mistakes.

Printers and programs

Setup, connection, driver, Office, Outlook and similar applications.

Android devices

Help with smartphone or tablet, as far as the problem can be solved remotely.

Privacy and VPN

Check Windows location services, explain privacy settings, and set up VPN.

This is how remote maintenance works

1

Download

Choose your device and download the matching RustDesk version.

2

Starting

Open file. Registration is not required.

3

Identification of the ID

Send ID and one-time password by phone or message.

4

Assistance

I connect and help with your problem.

Important for your safety

I can't see your computer or Android device until you start RustDesk and tell me your credentials, and you can't stop it at any time, and you won't set up permanent access.

  • Only with your express consent
  • No access without ID and one-time password
  • Terminable at any time
  • No secret surveillance
  • Work only subject to cost upon agreement

Costs

The exact costs are discussed before the start.

Remote maintenance by arrangement

Depending on the effort, a short support can be cheaper than an on-site appointment. For typical smaller tasks, a fair fixed price is possible by prior arrangement.

Send request

FAQ for remote maintenance

Can I break off the connection?

Yes. You can terminate the connection at any time.

Can RotaHale access IT service again without me later?

No. Without your new sharing, ID and password, no access is possible.

Do I have to sit at the computer?

At the beginning, yes. Depending on the problem, it makes sense to remain attainable.

Does remote maintenance always work?

Not always. If there is no Internet or there is a hardware defect, another way makes more sense.