FAQ
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Frequent questions briefly explained.
When are costs incurred?
Since each error is different, you will always receive a transparent cost estimate before the start of work, and paid work will only begin after your consent.
Do you offer help on the ground?
Yes, by prior appointment, on-site service is possible in Rösrath, Hoffnungsthal, Forsbach, Overath, Bergisch Gladbach, Cologne and the surrounding area.
Does the device have to be brought over?
Not necessarily. Depending on the problem, on-site customer service, remote support, device pickup or device acceptance is possible by prior agreement.
Is remote support possible?
Yes, if the problem is suitable for this and access was previously expressly allowed.
How Safe Is Remote Maintenance?
The connection is only made when you start RustDesk and provide your ID and one-time password, and you can terminate the connection at any time.
Does something have to be permanently installed?
No. For many cases, it's enough to download and launch RustDesk. Permanent access is not set up.
Do you also help with WLAN problems?
Yes, RotaHale IT service supports with WLAN, routers, home network and connection problems.
Can printers be set up?
Yes, support for setting up printers, Wi-Fi printers and connection issues is possible.
Is there help with email problems?
Yes, RotaHale IT service helps with setup and problems with email accounts on PC, laptop or mobile device.
Are smartphones and tablets also supported?
Yes, support for mobile devices, important settings, email, Wi-Fi and basic user questions is possible.
Can data be transferred to a new device?
Yes, RotaHale IT-Service supports data transfer from old devices to new devices whenever possible.
Are the costs discussed beforehand?
Yes, paid work is only done after prior agreement and approval.
Are there fixed opening hours?
Accessibility is indicated on the website. Appointments are only made by prior agreement.
Do you work for small businesses?
Yes, RotaHale IT service supports private customers and small businesses with everyday IT problems.
Does RotaHale IT-Service also offer hardware upgrades?
Yes, upgrades such as SSD change, hard drive change or memory extension are possible after prior checking.
Does RotaHale IT-Service also create websites?
Yes, modern websites for small businesses, the self-employed and private individuals are possible by arrangement.
Which languages are possible?
Service is possible in German, Hungarian, Serbian and Croatian.
Trust through clear communication
Technical assistance should be simple, understandable and comprehensible.